Tyga Privacy Policy

In this Privacy Policy, ‘Tyga’, ‘we’, ‘us’ or ‘our’ means Lyka Pet Food Pty Ltd (ABN 36 664 283 390), with our registered office at 290–294 Botany Road, Alexandria NSW 2015, Australia.

We are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information in connection with our Tyga products and services.

You may contact us at any time by writing to us at support@tyga.com.au

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

We may change this Privacy Policy from time to time by publishing changes on our Tyga website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

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What personal information do we collect?

We may collect the following types of personal information in connection with Tyga:

1. Personal Information

• Your name
• Your email address

2. Cat / Pet Information

• Your cat’s (or other pet’s) name(s)
• Your cat’s breed
• Your cat’s age(s)
• Your cat’s weight(s)
• Your cat’s body condition
• Your cat’s sex
• Your cat’s activity level(s)
• Your cat’s allergies and/or intolerances
• Your cat’s fussiness/food preferences
• Your cat’s health issues

3. Billing & Shipping Information

• Mailing or street address
• Telephone number
• Payment card information, billing information or bank account number

4. Other Information

• Your device ID, device type, geo-location information, computer and connection information, statistics on page views and activity, traffic to and from the sites, duration and access times, ad data, IP address and standard web log information.
• Your account details, such as email and password as well as any photographs or information you choose to include in your Tyga profile.
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries.
• Any additional information relating to you that you provide to us directly through our website, or other communications, or indirectly through your use of our website or online presence, or through other websites or accounts from which you permit us to collect information.
• Information you provide to us through customer surveys, feedback forms, contests, promotions, activities or events.
• Your preferences in receiving marketing from us and our third parties and your communication preferences as well as details about your engagement with them.
• Any other personal information that may be required in order to facilitate your dealings with us.

Recruitment

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) and from third parties such as recruitment consultants, your previous employers and others who may be able to provide information to assist our decision whether or not to make you an offer of employment or engage you under a contract.

This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

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Sensitive information

Sensitive information is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

In the course of working with you (for example, as a customer, supplier or applicant), we may collect or come across sensitive information in different situations, including during background verification checks or when reviewing your CV.

We will only collect, hold, use and disclose your sensitive information for the following purposes:

• any purposes you consent to;
• the primary purpose for which it is collected;
• secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to third parties as reasonably necessary to work with you as a customer or supplier of our business; and
• if otherwise required or authorised by law.

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How we collect personal information

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

• complete our Tyga ‘Get Started’ (or similar) questionnaire on the website;
• communicate with us through face-to-face correspondence, over the phone, chats, email, mail, or when you share information with us from other social applications, services or websites (including via Artificial Intelligence);
• complete a form, such as registering for any events, contests, promotions or newsletters, or responding to surveys;
• apply for a job or position with us; or
• interact with our sites, services, content and advertising, or otherwise link accounts, devices or features.

We may also collect this information from:

• our related bodies corporate;
• cookies and other similar technologies;
• your authorised representatives; and
• third-party partners, such as recruitment consultants, payment processors, delivery providers, and marketing and advertising partners.

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Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our Tyga website and services;
• to provide support, assistance, products and services to you, including to process orders, manage your account and subscription, and other requests;
• to operate, protect, improve, develop, personalise and optimise our website and services, business and user experience (including performance analytics, conducting research, testing, product development and for advertising and marketing purposes);
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you;
• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners, or to make similar calls;
• to advertise our products and services, including via the use of cookies or similar technologies;
• to administer rewards, surveys, contests or other promotional activities or events sponsored or managed by us or our business partners;
• to facilitate and authorise payments, including via third party payment processors who may collect payment and billing information necessary to process your payments in accordance with the payment processor’s respective privacy policy and terms and conditions;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users and enforce our agreements with third parties; or
• to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

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Do we use your personal information for marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services (including Tyga and our other brands). This may take the form of emails, SMS, telephone calls, mail or other forms of communication, in accordance with the Spam Act, the Privacy Act and the Telecommunications Act.

You may opt out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link or replying STOP to SMS).

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To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

1. our employees, contractors and related bodies corporate;
2. third party suppliers and service providers (including providers for the operation of our websites and/or our business, payment processors, advertising partners, or in connection with providing our products and services to you);
3. professional advisers, dealers and agents;
4. payment systems operators (e.g. merchants receiving card payments);
5. our existing or potential agents, business partners or partners;
6. our sponsors or promoters of any competition that we conduct via our services;
7. anyone else that you instruct, or consent to, us to disclose it to, including your authorised representatives;
8. anyone to whom our assets or businesses (or any part of them) are transferred, acquired or are otherwise involved in a business transaction with us;
9. specific third parties authorised by you to receive information held by us; and/or
10. other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law.

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Disclosure of personal information outside Australia

We store your personal information in Australia. We may also disclose your personal information to recipients located outside Australia, including cloud providers, website hosting companies and website developers. By providing us with your personal information you consent to your personal information being disclosed, transferred, accessed, handled and/or stored overseas.

We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles, but you acknowledge that such overseas entities may not be bound by, and you may not be able to seek redress under, the Australian Privacy Principles or the Privacy Act.

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Using our website and cookies

We may collect personal information about you when you use and access our Tyga website or app.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your device.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. We may also supplement the information we collect about you with information received from third parties, including third parties that have placed their own cookies on your devices. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

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Google Analytics

We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect technical and usage data about you.

You can opt out of Google Analytics Advertising Features using the Google Analytics Opt-out Browser add-on, or through your Google Ads settings or mobile device settings, as described in Google’s help materials.

To find out how Google uses data when you use third-party websites or applications, please see Google’s own privacy and data use information.

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Meta (Facebook) Analytics

We may use tools provided by Meta, such as the Meta Pixel, advanced matching and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app.

You can control whether we can join data from third-party partners with your Meta account for ads by adjusting your preferences within Meta’s settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta’s Privacy Policy.

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Use of Artificial Intelligence (AI)

We may use artificial intelligence and machine learning technologies, including AI technologies provided by third parties, in our business operations and the provision of our services (including Tyga).

We may use AI technologies for the following purposes:

• to conduct analysis and processing;
• to generate and modify content and coding;
• to improve and optimise our services and operations;
• to automate certain processes and communications, such as routine tasks;
• to personalise your experience with our services;
• for quality assurance purposes; and
• to assist with customer support and queries.

Data protection and security (AI)

Where we use service providers who provide AI technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law, including by ensuring that we have contracts in place requiring the service provider to protect personal information.

We may input your personal information into platforms provided by AI technology service providers. These providers may use that information to train and improve their AI models, in accordance with their own terms and applicable law.

Your rights and our commitments (AI)

We will treat information generated or inferred by AI technologies about individuals as personal information. You maintain all rights over your personal information as outlined in this Privacy Policy, regardless of whether AI technologies are used in processing.

When using AI technologies with your personal information:

• Transparency and control: We will inform you when AI technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs and take reasonable steps to maintain human oversight and review of significant AI-generated decisions.
• Security: We implement appropriate technical and organisational measures to take reasonable steps to ensure that our use of AI technologies maintains the security and integrity of your personal information. This includes regular testing and monitoring of AI outputs for accuracy and reliability.
• Risk mitigation: We regularly assess and document the risks associated with our use of AI technologies in processing personal information and implement appropriate mitigation measures, including ongoing monitoring and regular reviews of AI performance and impact.

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How do we protect your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure, and we use a number of physical, administrative, personnel and technical measures to protect your personal information (for example, encryption and auditing/monitoring of internal staff access).

However, we cannot guarantee the security of your personal information.

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Links

Our Tyga website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

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Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

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Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

How we will handle a complaint

We will acknowledge your complaint and respond within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

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Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by emailing support@tyga.com.au.

Changes to this Privacy Policy

We are constantly trying to improve our products and services, so we may need to change this Privacy Policy from time to time. Changes will be posted on the Tyga website and may also be available via other Tyga services. Changes will be effective from the date of publication. By continuing to use our website, products or services, you agree to the updated Privacy Policy.

Last updated: [TBC date] 2026

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Tyga Terms and Conditions

Thank you for visiting our Tyga website (the Tyga Site). This website is owned and operated by Lyka Pet Food Pty Ltd with its registered office at 290–294 Botany Road, Alexandria NSW 2015, Australia (ABN 36 664 283 390).

By accessing and/or using the Tyga Site and related services and products, including the Tyga subscription services and products, you agree to these Terms and Conditions, which include our Privacy Policy. You should review our Privacy Policy and these Terms and Conditions carefully and immediately cease using the Tyga Site if you do not agree.

In these Terms, ‘Tyga’, ‘we’, ‘us’ and ‘our’ means Lyka Pet Food Pty Ltd in connection with the Tyga brand.

You may contact us at any time by writing to us at support@tyga.com.au info@tyga.com.au.

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Account membership & communication

By registering your details on our Tyga Site, you become a registered member. You must be a registered member to subscribe to our Tyga services and products, and access certain features of the Tyga Site.

When you register and activate your account, you will provide us with personal information such as your name, email address and telephone number. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a username and password (or equivalent login details). You are responsible for keeping these secure and are responsible for all use and activity carried out under your account.

To create an account, you must:

• be at least 18 years of age;
• possess the legal right and ability to enter into a legally binding agreement with us; and
• agree and warrant to use the Tyga Site in accordance with these Terms and Conditions.

By visiting our Tyga Site or communicating with us via email, you consent to receiving electronic communication from us. As an account member, you also consent to our communication via SMS text messages or other digital channels, so we can better serve your subscription.

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Mobile terms of service

When you provide us with your mobile phone number, you may opt in to marketing communications in respect of exclusive offers, new arrival alerts and cart reminders and agree to our Mobile terms of service below.

You consent to accept and receive calls and SMS text messages from us to the phone number you provide when you sign up or update your contact information. Your phone number may be used for marketing communications. The frequency of such communications may vary. Message and data rates applied by your mobile phone carrier may apply, and neither we nor your carrier is liable for delayed or undelivered messages.

Except as otherwise provided in our terms, you may opt out of marketing SMS text messages from Tyga by replying “STOP”. If you wish to reactivate SMS messages, or if you are experiencing issues receiving SMS messages, please contact us.

Details on our collection, use and handling of personal data are described in our Privacy Policy.

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Collection notice

We collect personal information about you in order to process your registration, provide you with our Tyga subscription service and for purposes otherwise set out in our Privacy Policy.

We may disclose this information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our subscription service to you.

We may also disclose your personal information to recipients that are located outside Australia, including cloud providers, website hosting companies and our employees located in other countries.

Our Privacy Policy explains:

• how we store and use, and how you may access and correct, your personal information; and
• how you can lodge a complaint regarding the handling of your personal information and how we will handle any complaint.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

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Accuracy, completeness and timeliness of information

The information on our Tyga Site is not comprehensive and is intended to provide a summary of the subject matter covered. While we use reasonable attempts to ensure the accuracy and completeness of information on our Tyga Site, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on the Tga Site. You should monitor any changes to the information contained on the Tyga Site.

We are not liable to you or anyone else if interference with, or damage to, your computer systems occurs in connection with the use of the Tyga Site or a linked website. You must take your own precautions to ensure that whatever you select for your use from our Tyga Site is free of viruses or anything else that may interfere with or damage your computer systems.

We may, from time to time and without notice, change or add to the Tyga Site (including these Terms and Conditions) or the information, products or services described in it. However, we do not undertake to keep the Tyga Site updated. We are not liable to you or anyone else if errors occur in the information on the Tyga Site or if that information is not up to date.

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Subscription

Our Tyga subscription can only be purchased on our Tyga Site. You must be a registered member to subscribe.

We offer different subscription packages, with tailored food amounts, pricing and shipping schedules based on the information you provide about your cat(s). We have the right to change prices and subscription packages at any time.

Our subscription packages are recommendations for your cat(s), based on the information you provide. Your subscription is personal, non-transferable and cannot be re-sold.

Once your subscription is placed, you will receive electronic confirmation from us.

You must pay for your subscription with either a credit or debit card (for example, MasterCard, Visa or AMEX). We may change accepted payment methods at any time.

You acknowledge that your subscription has an ongoing payment, which can be paused or cancelled from your account login, or by contacting us at support@tyga.com.au

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Deliveries and returns

Products ordered from us can be delivered to postcodes we are able to ship to within Australia and may change from time to time. Our deliveries exclude PO boxes at this time.

Products will be delivered by our third-party courier. We reserve the right to not deliver to all locations and will tell you if we can deliver to your address when you register or place an order.

Delivery dates for your first box are visible on our checkout screen and can be modified by you before your initial purchase. Future deliveries run on a regular frequency and are visible to you within your customer account. This includes the costs of your future boxes and your delivery dates and times.

You will not hold us responsible for any delivery delays that are outside our control.

Any missing deliveries should be reported to our Customer Care team by emailing support@tyga.com.au.

You acknowledge that the products are perishable and once delivered you must take all necessary steps to ensure the products are stored according to our recommendations. We are not liable for any products that spoil due to poor storage once they have been delivered.

We take customer satisfaction and care incredibly seriously and want to ensure you have the best experience when receiving products from us. If you are dissatisfied at any time, please email our Customer Care team at support@tyga.com.au. We reserve the right not to refund, credit or discount your account if we believe the product was sent to you in suitable condition and as specified in your order. Due to the nature and perishability of the product, we do not accept returns.

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Refund policy

We do not accept returns for change of mind or other circumstances. However, you may have rights to a replacement or refund under the Australian Consumer Law.

Nothing in these Terms attempts to modify or exclude your rights under the Australian Consumer Law (Consumer Law Rights). In Australia, our products come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

If you consider that any products sent to you are damaged, defective or fail to comply with any of your Consumer Law Rights, you must notify us by contacting support@tyga.com.au. To help us determine whether a remedy is owed to you, you must provide:

• proof of purchase and purchase date within 30 days of contacting us;
• product type and product number (for example, a date or batch code on the product packaging); and
• digital evidence (photos) of the defect.

Unless the product defect was only noticeable upon opening, all products must be in their original undamaged packaging and condition and must not have been used, worn, damaged, tampered with, washed or altered, with all product tags still intact (where applicable).

We will examine the digital evidence of the defective product and will notify you of the outcome via email within a reasonable period (for example, up to 30 days).

Where your claim is a valid claim under the Australian Consumer Law, we may, depending on the failure, either dispatch a new replacement product, refund you the price of the relevant product or provide you with a credit for your next subscription payment.

We will process all refunds via the original payment method used by you. Please allow a reasonable period for funds to reflect in your account after we confirm that a refund will be processed.

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Cancellation

You can cancel your Tyga subscription at any time by logging into your customer account.

Your payment card will be charged a few days before your box is prepared and delivered to you, except for your first delivery, which is charged at the time of purchase. You can find your exact delivery date within your customer account.

If you cancel your subscription, you will not be eligible for a pro-rated refund based on the unused days of your subscription.

If you wish to make changes to your subscription before your next delivery, you must do so before the cut-off date indicated within your customer account and before your account is charged.

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Member and introductory offers and discounts

We may offer new and/or existing customers special offers from time to time.

Introductory offers are only available to new users of the website, unless expressly stated otherwise. “Previously registered users” refers to any combination of: a user with a customer account, a credit or debit card, a credit or debit card holder, or a delivery address that has previously received a delivery from us.

We reserve the right to cancel any special offer, introductory offer or discount at any time without notice.

At our discretion, we may restrict or prevent users from entering into our offers for any reason.

Promotional offers and discounts are available for limited time periods only, cannot be combined with other offers or used more than once per customer (unless otherwise stated).

After any discounted offer, you will be charged the full subscription price for subsequent orders, unless explicitly stated otherwise and whilst your subscription is still active.

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Account closure or disqualification for promotions, competitions or offers

Tyga reserves the right to:

• put any user accounts on hold
• prevent outgoing deliveries
• remove or change unique customer codes

or otherwise disqualify a customer from participating in any current or future promotions (at our sole discretion) where we detect “gaming” or abuse of any of our promotions or offers, or if we reasonably suspect that you:

• open multiple accounts, including with different email addresses, in order to generate additional referral credits;
• refer customers to us using spam, sponsored links, unsolicited emails, automated systems or bots, scripts or similar methods;
• use false names, refer yourself, impersonate other people, or otherwise provide false or misleading information;
• offer incentives beyond those offered to you to a referral;
• violate these Terms or any additional Tyga terms;
• use the Tyga brand in connection with disparaging or defamatory content, content that promotes racism, bigotry, hatred, discrimination or physical harm, offensive/abusive/harassing content, sexually explicit or obscene content, or content referencing illegal drugs, alcohol, tobacco, weapons or firearms, or content that violates someone else’s privacy;
• sell or attempt to transfer your referral link or code;
• violate or infringe the rights of any third party; or
• pay to advertise your link, code or any promotion (including via Google or social media), unless expressly authorised by us.

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Bespoke promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate, you must agree to the applicable terms and conditions. In case of any inconsistency between such terms and these Terms and Conditions, those additional terms will prevail for that campaign.

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Linked sites

Our Tyga Site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

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Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Tyga Site and in all material (including text, graphics, logos, audio and software) made available on the website (Content).

Your use of the Tyga Site and access to any Content does not grant any rights, title or interest to you in relation to the Tyga Site or Content. We grant you a licence to access the Tyga Site and view the Content on the terms set out in these Terms and Conditions and, where applicable, as expressly authorised by us and/or our third-party licensors.

Any reproduction or redistribution of the Tyga Site or the Content is prohibited and may result in civil and criminal penalties. You must not copy the Content to any other server, location or support for publication, reproduction or distribution, except as expressly permitted by law.

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No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any Content, software, products or services contained within the Tyga Site.

You may not use the Tyga Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

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Unacceptable activity

You must not do any act that we deem inappropriate, unlawful or prohibited by any laws applicable to our website, including but not limited to:

• any act that would constitute a breach of privacy (including uploading private or personal information without an individual’s consent) or infringe legal rights of individuals
• using this website to defame or libel us, our employees or other individuals
• uploading files that contain viruses or other malicious code that may cause damage to our property or the property of others
• posting or transmitting to this website any unauthorised material including, but not limited to, material that is likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise offensive, or that is detrimental to, or in violation of, our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

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Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about the Tyga Site or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to the Tyga Site, any Content or any feature of this website at any time and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

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Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct or indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of the Tyga Site and/or the information or materials contained on it, or as a result of the inaccessibility of the Tyga Site and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

In Australia, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act 2010 (Cth) and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

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Jurisdiction and governing law

Your use of the Tyga Site and these Terms and Conditions are governed by the law of New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

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Contact us – Tyga

Lyka Pet Food Pty Ltd (ABN 36 664 283 390)

290–294 Botany Road, Alexandria NSW 2015, Australia

Email: support@tyga.com.au

Changes to these Terms and Conditions

From time to time, we may change these Terms and Conditions. Changes will be posted on the Tyga Site, and will be effective from the date of publication. By continuing to use the Tyga Site, products or services, you agree to the updated Terms and Conditions.

Last updated: 17 March 2026